To secure your appointment you will be asked for a £20 or £50 deposit depending on the treatment(s.)

Your appointment will not be guaranteed until the deposit is paid.

If you would like to change your appointment date or time, please notify us at least 48 hours before or you will lose your deposit, to secure another booking will need to pay another.


We aim to manage our clients expectations realistically in terms of results across all of our treatments. We have a fantastic history of 5* reviews and great reputation alongside impressive before and after pictures.

However we understand some clients may not be completely satisfied and we promise to deal with this accordingly and in line with our refund policy.

  • We do not offer full refunds for any completed treatment or combination of treatments.
  • We cannot guarantee our aftercare advice has been followed once your treatment(s) is complete.
  • Courses and packages must be completed within 4 months of purchase.


  • We offer a 6 month period on all gift vouchers. This will be explained at the time of purchase and an expiry date will be written on the voucher for you.
  • The voucher may not be redeemed after this time period has elapsed – there are no exceptions to this.
  • Vouchers are not exchangeable for cash.
  • There are no refunds on vouchers after 48hrs of purchase.
  • Some treatments require patch testing or consultations, please bear this in mind and get in touch if you have any questions.
  • If your appointment is a no-show (not attended or less than 24hrs notice given) £10 will be deducted off your voucher total.
  • If you have any queries, please get in touch, we are here to help.